Return & Refund Policy

We are committed to providing quality products to our customers.  While we hope that you are always satisfied with our products, we realise there are times that you may need to return a product.  If you will need to return your product, please review the information below.

 

• In cases where the rejection of the goods is due to a defect or discrepancy in the order, the Customer/user is entitled to a full refund within 7 days of the date of delivery of the products. The Customer/User must notify shopzeoveda@gmail.com within 2 days of delivery along with video proof of opening the sealed delivery with the invoice label in clear sight. Following the expiry of this period, you shall not be entitled to any return or refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Gift cards are ineligible for return. We cannot accept returns for orders damaged or missing in transit via a mail forwarder.

• We will examine the returned product and will notify you of and process your refund within a reasonable period of time and, in any case, within 3 days of the day we confirm to you that you were entitled to a refund for the defective product.

• In cases where the rejection is due to an incorrect order from the Customer/User of services or to dissatisfaction (where we are not at fault), the Customer/User of the services shall not be entitled to a refund.

• In cases where delivery of the products has been substantially delayed by an event outside of our control or you wish to cancel the order before it has not been shipped, you should notify us in accordance with our returns procedure and we will refund you in full for any products not provided.

• If any problems with your products cannot be satisfactorily resolved through our returns procedure, you may submit your issue for online resolution through email or through the designated medium for same.

• Typically the refunds are initiated within 3-4 days of Product Inspection. Receipt of the refund would depend on the mode of payment chosen by you. For Debit Card and Credit Card or other online transfers, the time taken for a refund depends finally on the bank. All refund requests will be carefully considered by our customer service team. To further expedite your refund/return/cancellation process you can contact us by calling us at 9041211599 (Arun) or by emailing us at shopzeoveda@gmail.com.
• Only items purchased on www.zeoveda.com  may be accepted for return.  Items purchased from other websites or mediums (third party) can not be returned or exchanged as per their own policies.